For any successful business, customer care and service begin and end with its employees. The challenges brought about by the COVID-19 pandemic might strain any workforce to the breaking point, but not the employees of Killam Apartment REIT.  According to Colleen McCarville, Vice President Human …

If you’ve come here looking for rosy-eyed Pollyannia, you’ve come to the wrong place. Can you believe I once said 2020 couldn’t be any more challenging than 2019? Cue the karmic ‘hold my beer’. As someone said to me and my co-owner, Tonia Sheridan, a …

Let’s start at the finish: business can’t do business at a digital distance forever. And probably not for much longer.  We can go cashless, shop online, automate customer service and populate warehouses with robots. We can make phone calls, send emails, type texts and video …

Ssimilar to any business spanning four decades, Major Drilling has weathered its share of storms. The recent challenges brought on by COVID-19 however, were unprecedented and unlike any that have been navigated before. Following the virus outbreak early this year, the health and well-being of …

Amid the global impacts of COVID-19, the Port of Argentia is maintaining regular vessel traffic, handling a wide range of cargo supporting various projects within the province. Says Acting CEO Ray Greene: “We’re pleased that despite these challenging times, our Port remains an active calling …

The nearly instantaneous economic recession triggered by the COVID-19 shutdown has wreaked havoc on businesses large and small. Our very way of life was suddenly shaken at its core. On the basis of sweeping proclamations about “the end of commuting,” “the demise of retail,” and …

Sascha Boulet-Devost, Founder, PhysioFirst and Capture Therapeutics Decisions made by leaders and companies reflect their real values. When things get tough, where does the money, time and energy get spent? That’s the stuff leadership is made of. Sascha Boulet-Devost started PhysioFirst and now Capture Therapeutics …

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